Refund Policy

We take pride in our work and strive for your complete satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued for our branding and design services.

Because each project is tailored to your specific needs, all fees for custom design work (including strategy, concepts, and revisions) are generally non-refundable once work has commenced.

A non-refundable deposit is required to secure your project slot. This deposit covers initial research and planning time.

If you cancel a project after work has begun, you are responsible for payment for all hours worked up to the cancellation date. Any remaining balance will not be charged, and the deposit is retained.

We offer a reasonable number of revision rounds to ensure you are happy with the final output. If, after good-faith efforts, you remain unsatisfied, we may discuss a partial refund on a case-by-case basis.

If you request changes that fall outside the original project scope, additional fees may apply. These are not eligible for refund.

For downloadable digital products (if any), all sales are final due to the nature of digital goods.

Any costs paid to third parties (such as stock photography, fonts, or software licenses) are non-refundable once purchased.

To request a refund, please contact us in writing with your project details and reason for the request. We will review and respond within 10 business days.

Refund requests must be submitted within 30 days of the final invoice date. After that, we regret that we cannot consider refunds.

In rare cases where we are unable to deliver the agreed-upon services due to our own error or failure, a full or partial refund may be issued at our discretion.

We are not liable for failure to perform due to circumstances beyond our control (e.g., natural disasters, strikes). In such events, we will work with you to reschedule or find a fair solution.

If a refund dispute cannot be resolved directly, you may have the right to pursue other remedies under applicable law.

While we strive to deliver high-quality work, we cannot guarantee specific business outcomes (e.g., increased sales) as a result of our services.

Once you have approved final deliverables in writing, you are deemed satisfied, and no refunds will be available for that phase.

If you do not provide feedback within the agreed timeline, the project may proceed, and refund rights may be affected.

All refund discussions will be handled via email or written correspondence to maintain a clear record.

If you need to postpone your project, we can reschedule without penalty, but the deposit remains non-refundable.

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.

For any refund-related questions, please use the contact information provided below.